Frequently Asked Questions
Thanks for reaching out to the RagTop Shop. We’ll respond to you as soon as we can, but in the meantime, here are the answers to some of our most frequently asked questions.
Q: DOES RAGTOP INDUSTRIES SELL RESTORED FIRE HELMETS?
A: Generally no. We occasionally have a restored leather or two that we will sell via social media, but that is rare. We do sell new helmets in our retro configurations. More information on retros can be found at https://ragtopfire.com/ under the banner “Retro”
Q: WHEN WILL YOU HAVE NEW RETRO LIDS IN STOCK?
A: New inventory of retro helmets will be announced on our social media pages (“RagTop Industries” on Facebook and @RagtopIndustries on Instagram). They go quick, so consider setting up notifications for our posts so that you’ll be the first to know when they are available.
Q: WHY ARE IN STOCK HELMETS AVAILABLE BUT MY CUSTOM ORDER IS NOT COMPLETE?
A: In Stock Retro Helmets are ordered to a specific spec to that they can be completed and restocked in a timely manner. Custom Orders deviate from this spec if any changes are requested, such as paint, liner color, tetrahedrons, chinstrap style, etc.
RTI and CCFH have no control over what the manufacturer decides to ship to us. Sometimes helmets arrive out of order or sooner/slower than expected.
Q: WHY CAN'T YOU TAKE AN IN STOCK HELMET AND USE IT FOR MY CUSTOM ORDER?
A: With hundreds of helmets on order at any given time, and all with different requests, it is not a simple task of taking one helmet from one order group to backfill a previous order. When the helmets are ordered, they are assigned an order group, and remain in that group for tracking and logistics. Any cross over between order groups could potentially mean your custom request gets mixed up, or the helmet itself could be mis-allocated.
Q: HOW CAN I GET A STATUS UPDATE ON MY ORDER?
A: Please email firstname.lastname@example.org for information regarding the status of your order. Please include your name and your order number in the email.
Q: HOW CAN I GET A QUOTE TO REFURBISH MY HELMET?
A: The easiest way to get a quote is to use the “Restore” page on our website at: https://ragtopfire.com/pages/restore-your-helmet. This will let you choose paint color, blacked out brass,
Q: WHAT DOES A RETRO HELMET INCLUDE?
A: That depends! While the in stock retros have a standardized set of modifications, if you’re looking to get a retro refurb, we offer different options to fit your style and budget. All the info you need to learn about retros (including photos) or to order a retro refurb is available on our website. Go to https://ragtopfire.com/ check out the various options under the “Retro” banner.
Q: WHERE CAN I BUY RAGTOP STICKERS, SHIRTS, AND OTHER MERCH?
A: Merch is available on our website at: https://ragtopfire.com/collections. Keep an eye on our social media to find out when new shirts, decals, and other items are going to drop.
Q: CAN YOU TELL ME WHAT KIND OF PAINT YOU USE OR HOW TO REFURB MY OWN HELMET?
A: Sorry, but we cannot. We’ve worked hard over the last 10 years to develop and perfect our process, and while we love talking about helmets and our craft; this is a business, and our shop staff relies on this business to support their families.