Shipping & Delivery

 

SHIPPING TIMELINES

On average, orders pack and ship out between in 1-3 business days (this may vary during the holiday season) and will arrive, on average, in 3-5 days depending on the shipping method applied. Orders placed on late Fridays may see longer ship times as the orders will be prepared the following week. You may receive your order sooner or later depending on order processing factors and, in the case of standard shipping, transit timelines.

 

REFUNDS & RETURNS

Specifications and criteria of refunds and returns are subject to change with or without notice. Refunds applicable to a product may be issued under the sole discretion of RagTop Fire Helmets & Restoration, LLC. if it meets the specified criteria. If your order is lost during transit, a refund or replacement is typically provided so long as it is reported by the customer. If you need to contact us over a lost, damaged, or incorrect product, please email us at info@ragtopfire.com or call us at (203) 672-5705.

 

REFUND SPECIFICATIONS/CRITERIA

• Apparel must not have been worn, dirtied, altered, owned for more than 7 days, or damaged (unless affected during transit) in order to be eligible for any form of refund/replacement.

• Stickers must not have been used, peeled, altered, owned for more than 7 days or damaged (unless affected during transit) in order to be eligible for any form of refund/replacement.

• Helmet hardware & fire safety equipment must not have been worn/installed, altered, dirtied, owned for more than 7 days, or damaged (unless affected during transit) in order to be eligible for any form of refund/replacement. 

• Drinkware, as well as other miscellaneous goods must not have been used, altered, dirtied, owned for more than 7 days, or damaged (unless affected during transit) in order to be eligible for any form of refund/replacement.

 

MADE-TO-ORDER SHIPPING

Products on our website that are distinguished as "made-to-order" will have a shipping and delivery timeline that is separate from the usual shipping and delivery timeline as stated above. Every made-to-order product will have varying order fulfillment periods, and are subject to change with or without notice. The estimated shipping and delivery timeline of a specific made-to-order product can be found in the description of that product, as well as a informational dropdown box.