In order to return or exchange your pair of Fire Duty Mitts/Extrication Mitts, the tags inside the gloves must not have been removed, and the gloves must not be worn, washed, altered, dirtied, or damaged.
If your pair of gloves are damaged during transit, your request for a return, exchange, and or replacement will be handled in a case-by-case basis at the sole discretion of RagTop Fire Helmets & Restoration, LLC. We will require photographs of the packaging and the gloves when resolving a potential damage in transit.
If you encounter a potential manufacturing defect with your pair of gloves, please keep the inner tags to those gloves intact. DO NOT REMOVE YOUR TAGS. Every pair of Fire Duty Mitts/Extrication Mitts have a lot # assigned to them - This is vital when resolving any potential manufacturing defects. If the tags to your pair of gloves are removed, KEEP THE TAGS. We will require the tags when completing a return or exchange in the effort to resolving a potential manufacturing defect!